Over the past 18 months, POST, in conjunction with its public safety dispatcher stakeholders and advisory groups, has focused on expanding in-service training and development opportunities for public safety dispatchers. This has been accomplished through the creation of a Public Safety Dispatcher Unit within the Training Program Services Bureau that was staffed by a retired annuitant. Primary activities included expansion of the Instructor Development Institute to include dispatcher-specific offerings (approved by the Commission in February 2012) and development of pilot courses such as "The Public Safety Dispatcher’s Role in Officer Safety" and "Handling “In-Progress” Calls and Active Shooter Incidents" that have been well-received.
These enhancements are slated to begin “full scale” in July and there is a need for a skilled public safety dispatcher professional to coordinate the various components to develop a full-service program. Staff presented a concept for a Public Safety Dispatcher (PSD) Management Fellow to the PSDAC at its March 2012 meeting. PSDAC members were unanimously supportive of the concept and developed a list of ideal qualifications for a PSD Management Fellow including:
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5 years or more of dispatching experience
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Experience as a dispatcher supervisor
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Recent field experience
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Experience as a trainer (communications training officer (CTO) or instructor)
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Evidence of continuing professional development
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Facilitation skills and experience
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Understanding of POST selection and training regulations
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Excellent verbal and written communication skills
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Willingness to travel
Staff proposes development of a Request for Applications (RFA) that will establish minimum and preferred qualifications for a PSD Management Fellow. Thereafter, the RFA would be advertised with stakeholder agencies in the POST program. Interested candidates would apply in conjunction with their agency (i.e., an applicant candidate would have to be approved/sponsored by the agency that POST would contract with for the candidate’s services). Staff has estimated maximum costs for the management fellow position not to exceed $140,000 as follows:
PSD Management Fellow Cost Estimate
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Itemized Costs
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Basis
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Annual
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CHP PSD Supervisor II (top step)
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$5,958/month
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$71,496
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Benefits estimate
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35%
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25,024
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Housing (if needed)
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$1,500/month
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18,000
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Indirect
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20%
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22,904
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Total (1 year)
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$137,424
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Staff recommends developing an RFA to identify and contract for a management fellow in support of the Public Safety Dispatcher Program for one year.
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